Privacy Policy

Last Updated: June 2026

Puff n' Go ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (puffngo.co), shop at any of our retail locations, or use the Puff Pass loyalty program. This Policy applies to all current and future Puff n' Go locations.

1. Age Restriction

Our website and physical retail location are strictly restricted to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will securely delete it immediately.

2. Information We Collect

Personal Information: When you sign up for the Puff Pass, our Point of Sale (POS) system scans your valid, physical, government-issued photo ID to verify your age and identity, in accordance with state law. This scan automatically populates account information (such as your name and date of birth) from the data encoded on your ID. We also collect your phone number, which is used to look up your account at checkout.
Transaction Data: Purchases made in-store tied to your Puff Pass account are recorded via our POS system to calculate and apply store credit, calculated on the pretax purchase amount.
Usage Data: We use analytics tools (such as Google Analytics and Meta Pixels) to collect non-identifiable information about how users interact with our website to improve our marketing and user experience.

3. How We Use Your Information

To manage your Puff Pass account and apply store credit earned from eligible purchases.
To send SMS or email notifications regarding exclusive drops, restocks, or promotions (only if you have opted in).
To comply with state and federal legal obligations.

4. Data Sharing

We do not sell your personal information to third parties. We only share data with trusted service providers necessary to run our business, such as our POS software provider and secure SMS marketing gateways. These third parties are legally obligated to keep your data confidential.

5. Your Choices & Opt-Out

You may opt out of receiving SMS or email marketing communications at any time by replying "STOP" to any text message or clicking the "Unsubscribe" link in our emails. To request the deletion of your Puff Pass account and associated data, please speak with a manager in-store.

6. Contact Us

If you have any questions about this Privacy Policy, please visit us in-store, or call us at (269) 999-PUFF.